RCA DESIGN FUTURES MASTERS THESIS

The future of aging products: what's missing, what's possible.

The 50+ population accounts for $35 trillion in global consumer spending – half the world total. Those over 65 are the biggest spenders within that group, but consistently underserved.

The system fails in two directions:

  • Products designed for later life are rejected by those who need them
  • Products actually needed by older adults often don’t exist

This framework builds on adoption theory (why individuals accept or reject), diffusion theory (how innovations spread through populations), and barriers research (what prevents adoption even when demand exists). It reconfigures these lenses into a three-force diagnostic: Behavioral, Cultural, and Product. When adoption fails, the gap between these forces identifies not just what’s wrong, but also what kind of intervention is needed.

What’s novel:

  1. The three-force model
    Behavioral, Cultural, and Product as distinct, interacting forces that shape adoption
  2. Gap-as-intervention
    Each type of misalignment implies a different response: redesign function, reframe/rebrand, or build new
  3. Application to aging
    Explaining why products for older adults fail despite apparent demand

Research in progress. Framework and findings subject to refinement. I welcome conversation: hello@hosanlee.com

The following signal categories frame how aging populations interact with products, services, and identity. Adoption fails when these three don’t align, and the gap between them is where opportunity sits. This small set of examples collectively represent almost $80B in current global value across categories where older adults are the primary or fastest-growing consumer segment, yet remain systematically underserved by existing product design.

  • Identity barriers are more determinative than functional barriers
  • Cultural framing has outpaced product framing – the gap is the opportunity
  • Regional variation suggests context-sensitive rather than universal solutions

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Research · Analysis · Writing · Synthesis

Claude · ChatGPT · Gemini · Perplexity

Design · Prototyping · Development

Figma · Miro · Airtable · Google Sheets · Adobe Creative Suite (Photoshop, InDesign, Illustrator) · Affinity · Canva · Claude · Gemini · WordPress

  • System Interactions: How do actors, products, policies, and framing interact to produce persistent adoption failures?
  • Lifestyle Framing: Under what conditions does lifestyle framing succeed? What regulatory constraints prevent it?
  • Intervention Points: Where can design, market, or policy interventions address barriers most effectively?
  • Emerging Signals: What emerging signals suggest how the aging product landscape might evolve toward preferable futures by 2050?
  • Systems map: how actors, products, policies, and framing interact across markets of the aging product landscape
  • Signal database: tracking emerging shifts in aging product adoption, identity, and market behavior
  • Barrier diagnostic: framework mapping where and why products fail, with regional variation across eight countries
  • Strategic interventions: where design, market, or policy action can shift adoption
  • Repeatable methodology: framework for cross-cultural aging market analysis

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  • Data Collection: Literature review across academic and industry sources; secondary data analysis of market reports, demographic data, and policy documents; expert interviews (8-12) with practitioners across healthcare, consumer products, policy, and design; exploratory user interviews (6-10) with individuals aged 65+
  • Landscape Analysis: Product landscape mapping across categories; value chain analysis from development through distribution; success case analysis identifying products that achieved adoption despite barriers
  • Systems Mapping: Ecosystem mapping connecting users, caregivers, policies, organisations, companies, funders, and products across eleven mapping categories; systems dynamics analysis identifying feedback loops and leverage points
  • Barrier and Gap Analysis: Barrier taxonomy development; research gap mapping; cross-cultural pattern analysis comparing how barriers manifest across regions
  • Comparative and Contextual Analysis: Cross-regional pattern analysis examining how policy, infrastructure, and culture shape barrier landscapes; signal scanning for emerging shifts
  • Synthesis and Output: Intervention point identification; database schema design; visualisation development

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Citation
Key Contribution
Drolet, A., & Yoon, C. (Eds.). (2020). The Aging Consumer: Perspectives from Psychology and Marketing. Routledge.
Comprehensive overview of aging consumer psychology
Laslett, P. (1991). A Fresh Map of Life: The Emergence of the Third Age. Harvard University Press.
Third Age framework; post-career life stage theory
Lee, C., & Coughlin, J. F. (2015). Older adults' adoption of technology: An integrated approach to identifying determinants and barriers. Journal of Product Innovation Management, 32(5), 747-759.
Framework for technology adoption factors
Löckenhoff, C. E., et al. (2009). Perceptions of aging across 26 cultures and their culture-level associates. Psychology and Aging, 24(4), 941-954.
Cross-cultural variation in aging perceptions
Neugarten, B. L. (1974). Age groups in American society and the rise of the young-old. The ANNALS of the American Academy of Political and Social Science, 415(1), 187-198.
Foundational distinction between young-old and old-old cohorts
Peek, S. T., et al. (2014). Factors influencing acceptance of technology for aging in place: A systematic review. International Journal of Medical Informatics, 83(4), 235- 248.
Systematic review of acceptance factors
Simpson, D. (2015). Young-Old: Urban Utopias of an Aging Society. Lars Müller Publishers.
Design and urban planning perspectives on aging populations
Yusif, S., Soar, J., & Hafeez-Baig, A. (2016). Older people, assistive technologies, and the barriers to adoption: A systematic review. International Journal of Medical Informatics, 94, 112-116.
Barrier taxonomy for assistive technology adoption